bvgame Privacy Policy

1. Overview & Scope

bvgame is committed to protecting the privacy and security of all personal data entrusted to us by our players. This Privacy Policy has been prepared in accordance with bvgame's obligations under its international gaming licence and applicable data protection principles. It sets out, in clear and accessible language, how we collect, store, use, share, and safeguard your personal information when you interact with the bvgame platform.

This policy applies to all individuals who visit the bvgame website, register a player account, make use of any bvgame product or service (including cricket betting, live casino, slots, and promotional offers), or otherwise interact with bvgame through any channel — including live chat, email support, and on-site contact mechanisms.

By accessing or using the bvgame platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, you must discontinue use of the bvgame platform. For any questions or concerns about how your data is handled, please contact us at [email protected].

2. Data We Collect

bvgame collects personal data that is necessary to deliver a safe, compliant, and fully functional gaming experience. The categories of personal data we may collect include:

• Full legal name as it appears on your government-issued identity document (e.g., Pakistani CNIC or passport)
• Date of birth (used for mandatory age verification — bvgame is strictly 21+)
• Residential address, including city (e.g., Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi)
• Email address and Pakistani mobile phone number
• Copies of identity verification documents submitted during KYC (Know Your Customer) checks

• Payment method details, including mobile wallet identifiers (JazzCash, EasyPaisa) and bank account references (HBL, UBL, Meezan Bank, Raast, 1LINK)
• Deposit and withdrawal transaction history, including amounts in Pakistani Rupees (PKR), timestamps, and payment method used
• Account balance and bonus wallet information
• Records of any chargebacks, refunds, or disputed transactions

• Betting history, including sports markets wagered on, stakes placed, odds accepted, and settlement outcomes
• Casino game history, including games played, session durations, and wagering amounts
• Responsible gaming tool usage, including deposit limits set, cooling-off periods activated, and self-exclusion requests
• Customer support interactions, including live chat transcripts and email correspondence

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser information
• Session logs, login timestamps, and platform navigation data
• Cookie identifiers and similar tracking technology data (see Section 7)

3. How We Collect Data

bvgame collects personal data through the following channels:

• Directly from you: When you register a bvgame account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion.
• Automatically: When you use the bvgame platform, our systems automatically record technical and behavioural data including your IP address, device information, session activity, and betting behaviour.
• From third-party verification providers: bvgame uses trusted third-party identity verification and fraud prevention services to validate the accuracy of information you provide during registration and KYC. These providers may cross-reference data against official Pakistani databases where legally permitted.
• From payment processors: When you make deposits or withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, or 1LINK, the relevant payment processor shares transaction confirmation and reference data with bvgame.
• From cookies and analytics tools: bvgame uses cookies and similar technologies to collect data about how you interact with the platform. Full details are provided in Section 7.

4. Legal Basis for Processing

bvgame processes your personal data only where a valid legal basis exists. The primary legal bases on which we rely are:

5. How We Use Your Data

bvgame uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your bvgame player account, verifying your identity, and managing your account settings and preferences.
• Service delivery: Processing bets, settling winnings, managing deposits and withdrawals, and delivering the bvgame platform experience across cricket betting, live casino, slots, and all other product verticals.
• Regulatory compliance: Fulfilling our obligations under our gaming licence, including age verification (21+), KYC checks, anti-money laundering (AML) monitoring, and responsible gaming obligations.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, bonus abuse, and any other conduct that violates bvgame's Terms and Conditions or applicable law.
• Customer support: Responding to your queries, resolving complaints, and providing assistance through live chat and email.
• Responsible gaming: Monitoring your gaming activity to identify patterns that may indicate problem gambling behaviour, and contacting you where appropriate to offer responsible gaming resources or intervention.
• Marketing and promotions: Sending you information about bvgame promotions, bonuses, and new features — but only where you have provided consent to receive such communications. You may withdraw this consent at any time through your account settings.
• Platform improvement: Analysing aggregated and anonymised usage data to improve the bvgame platform, fix technical issues, and optimise the player experience.

6. Sharing & Disclosure

bvgame will not share your personal data with third parties except in the limited circumstances described below:

We engage carefully vetted third-party service providers who process data on our behalf solely to help us deliver the bvgame platform. These include identity verification providers, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK), fraud detection services, and cloud hosting providers. All such providers are bound by strict data processing agreements and are prohibited from using your data for any purpose other than providing the contracted service to bvgame.

bvgame may be required to disclose your personal data to regulatory bodies, law enforcement agencies, or other government authorities where required by law, court order, or the conditions of our gaming licence. In such circumstances, we will disclose only the minimum data necessary to comply with the legal requirement.

In the event of a merger, acquisition, or sale of all or part of the bvgame business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players of any such transfer and the privacy implications via their registered email address.

bvgame may share your data with third parties for purposes not described above where you have provided your explicit prior consent to such sharing.

7. Cookies & Tracking

bvgame uses cookies and similar tracking technologies (including local storage and session storage) to deliver, maintain, and improve the platform. The categories of cookies we use are as follows:

You can manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will affect the functionality of the bvgame platform and may prevent you from logging in or placing bets.

8. Data Retention

bvgame retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by our gaming licence and applicable legal obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML regulatory requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction.
• Betting and gaming history: Retained for five (5) years following account closure or the date of the relevant gaming activity, whichever is later.
• Customer support records: Retained for three (3) years from the date of the interaction.
• Marketing consent records: Retained until you withdraw consent, at which point marketing data will be deleted within 30 days.
• Cookie and analytics data: Session cookies are deleted when you close your browser. Persistent analytical cookies are retained for a maximum of 13 months.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be linked to you as an individual.

9. Data Security

bvgame implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bvgame platform
• Encryption of sensitive data at rest, including identity documents and financial records
• Role-based access controls ensuring that only authorised bvgame personnel can access personal data, and only to the extent necessary for their role
• Regular independent security audits and penetration testing of the bvgame platform
• Multi-factor authentication (MFA) options for player account access
• Real-time fraud monitoring and anomalous login detection systems
• Secure, geographically redundant data centre infrastructure with physical access controls

While bvgame takes all reasonable steps to protect your data, no digital system can guarantee absolute security. You also play an important role in keeping your account secure — always use a strong, unique password for your bvgame account and never share your login credentials with anyone. If you suspect a security breach involving your account, contact bvgame support immediately via live chat or at [email protected].

10. Your Privacy Rights

As a bvgame player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or email us at [email protected]. bvgame will respond to all verified rights requests within 30 days.

• Right of Access: You may request a copy of all personal data that bvgame holds about you, together with information about how it is processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent. Please note that this right is subject to our legal obligations to retain certain data (e.g., AML record-keeping requirements).
• Right to Restriction of Processing: You may request that bvgame restricts the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request that bvgame provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where bvgame relies on legitimate interest as the legal basis, or where your data is processed for direct marketing purposes.
• Right to Withdraw Consent: Where bvgame processes your data on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that took place prior to withdrawal.

11. Children's Privacy

The bvgame platform is strictly intended for adults aged 21 years and over. bvgame does not knowingly collect personal data from any individual under the age of 21. Age verification checks are applied to all accounts as part of our KYC process and our ongoing obligations under our gaming licence.

If bvgame becomes aware that personal data has been collected from an individual under the age of 21, we will immediately suspend the relevant account, delete all associated personal data, and forfeit any account balance in accordance with our Terms and Conditions. Parents and guardians are strongly encouraged to take appropriate measures to prevent minors from accessing gambling platforms, including the use of parental control software and keeping gaming account credentials confidential.

12. International Transfers

bvgame's infrastructure and certain third-party service providers may operate from jurisdictions outside of Pakistan. Where your personal data is transferred to countries that may not provide the same level of data protection as Pakistan, bvgame ensures that appropriate safeguards are in place. These safeguards include contractual data processing agreements that impose obligations on recipient parties equivalent to the protections set out in this Privacy Policy.

bvgame will only transfer personal data internationally where it is necessary to deliver the bvgame service (for example, where a payment processor or identity verification provider operates from a different jurisdiction) or where required by law. In all cases, the minimum necessary data is transferred and the transfer is conducted securely.

13. Changes to This Policy

bvgame reserves the right to update or revise this Privacy Policy at any time. The effective date at the top of this page will reflect the date on which the most recent version came into force. Where changes are material — for example, a new category of data being collected, a new purpose for processing, or a new third-party sharing arrangement — bvgame will notify registered players via their registered email address or a prominent on-site notification at least 14 days before the changes take effect.

Your continued use of the bvgame platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must cease using the platform and may request voluntary account closure through bvgame's support team.

14. Contact & Data Queries

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by bvgame, please get in touch through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the bvgame platform — the fastest way to reach our team.
• Email: [email protected] — we aim to respond to all data-related queries within 24 hours and to resolve them within 30 days.

If you are not satisfied with bvgame's response to a privacy-related complaint or rights request, you may have the right to escalate the matter to the data protection supervisory authority in your jurisdiction or to the body designated by bvgame's licensing authority for such disputes.